So far all I've had done here is two state inspections and one oil change, and both times were very pleasant. The staff is cheerful and friendly, and immediately helps you when you walk in. The waiting area is comfortable and large, not cramped. There's even a shop cat that hangs around and might jump up onto your lap, if she's feeling personable. The next time I need actual repairs done to my vehicle, I'll come here for sure...in the meantime, I'll keep coming here for maintenance and inspections.